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Customer Relations / Recent Finance Graduate
We know a tennis club is only as good as it’s people.
Riley Pillsworth is the first face you’ll see when you visit Aforza, he’s right behind the front desk. Customer relations is his specialty and he’s been our one-stop shop for all things Aforza since he started nearly four years ago. Riley answers the phone, directs all of our participants to their courts, advises on our programming and events, and operates the tournament desk, a huge undertaking.
Recently, under manager Doug Kozak’s direction, Riley took on a massive improvement initiative related to Aforza stringing procedures. According to co-owner Karen Spiers, “He knocked it out of the park! During the information gathering stage he consulted with our booking software providers, Court Reserve, who ended up taking Riley’s vision for stringing POS and CRM and immediately started work to bring that vision to life.” Soon the same stringing module will be used for all Court Reserve clubs. It’s one of Riley’s greatest challenges and accomplishments here at Aforza.
Riley has been a huge asset to our club. He has handled every challenge and new task here at Aforza with ease and has excelled in every area. He has always represented Aforza well, with a willingness to help and a genuine kindness for those who enter our doors or call. We are all so fond of Riley and wish him only the very best; he’ll be moving on this January as he graduates university and moves into a new career.
Front Desk Manager Doug Kozak says, “Riley has been a key member of the Aforza team, and him leaving us will be a huge loss.” Bitter-sweet! His shoes will be hard to fill.
We asked Riley a few more personal questions and here’s what we found out.
Tell us a bit about yourself. Who are you?
What’s your history here at Aforza?
What are your fondest memories at Aforza?
What’s your history with tennis, if any? Do you play?
What have you learned about tennis? Any insights for those interested in playing or joining the club?
What is Aforza to you? Why is it great?
What does the future look like for you?
We are certain that where ever Riley ends up, he will be successful. His new workplace will be lucky to have him. We’ve said it before and we’ll say it again, we are a family here at Aforza. Thanks for making our club great, Riley.
Interested in working with us? We are proud to support and encourage our staff to do and be their best. Join our family today.